Support

Real help. No runaround.

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If you're stuck, found a bug, or just want to share feedback, we're listening.

To help us respond faster, include:

We aim to respond within 1–2 business days.

Microphone not working?
Go to Settings → AwareFlow → Microphone and make sure it's enabled. Then fully quit and relaunch the app.
Detection doesn't seem accurate?
Try adjusting the sensitivity slider in the app (Settings → Detection → Sensitivity). Lower sensitivity means fewer false positives; higher sensitivity catches more subtle sounds. Accuracy improves as the app learns your environment.
Notifications missing?
Check Settings → Notifications → AwareFlow and ensure Allow Notifications is on. Verify your Focus modes and Do Not Disturb aren't muting alerts.
Worried about audio privacy?
All detection runs on-device using Apple's machine learning frameworks. No audio is ever recorded, stored, or sent anywhere. For full details, read the Privacy Policy and Confidentiality.

Subscriptions are managed by Apple via your Apple ID. You can change or cancel anytime:

Renewals occur automatically unless canceled at least 24 hours before the current period ends.
Refund requests go through Apple at reportaproblem.apple.com.
See full details on the Subscriptions page.

How do I start and stop detection?
Open the Detect tab and tap the large button to start listening. Tap again to stop. You can also adjust detection settings in More → Settings → Detection.
What habits can AwareFlow detect?
AwareFlow currently detects sniffing and throat clearing using custom-trained machine learning classifiers. Additional habits — including pen clicking, loud chewing, sighing, and foot tapping — are in development.
How do notifications and nudges work?
When AwareFlow detects a habit, it can send a gentle notification or haptic vibration — visible only to you. You can adjust notification preferences in the app settings, including sensitivity level and muting during specific times.
How is my data stored?
All detection happens on-device. Your session data, reflections, and settings live on your device. No raw audio is ever recorded or transmitted. See the Privacy Policy for details.
Does AwareFlow work with AirPods or Bluetooth headsets?
Yes. AwareFlow supports multiple audio inputs including your built-in microphone, AirPods, and other Bluetooth devices. You can select your preferred input source in Settings → Detection → Audio Source.
What does the sensitivity slider do?
The sensitivity slider adjusts how easily AwareFlow triggers a detection. Lower sensitivity reduces false positives (good for noisy environments). Higher sensitivity catches more subtle sounds (good for quiet settings). You can change it anytime.